Submission Date: (Auto)
Submitter Tracking Code (generated- can it be a timestamp?
or wil it be handled by CTL)
- Type: (Defect or change Request)
- Summary of the problem/change request:
- Severity of the
problem?
- Is the problem reproducible?
- What are the steps to reproduce?
- Attach screenshots
that show how the error is encountered and demonstrating
the steps to reproduce. Be sure to include the exact
error message. This can be in either a Word document
or a Power Point presentation
Any Screenshots of error messages should also
include the screen “behind” the error message,
not just the dialog box with the error message by itself.
This will help us determine where exactly the error was
encountered.
* We will need to provide an example of what we expect
them to give us with the screenshots/steps to reproduce.
*
- Associated Hardware: (cameras, sensors, etc.):
- Type, Brand, Model, How Old?
- Workstation information: (Use the windows system info
utility) – need to have the “help and support
service running. Then go to [Start], [Run], then type “msinfo32” into
the command line and hit [Enter]
- Practice Management software (including version):
- Operating System
- Processor (brand, model and speed)
- Video Card/Drivers
- Additional Hardware (webcams, scanners, etc.)
- Recent changes/Additions to the system
- Additional comments:
(Items that would help us to reproduce
the problem, better pinpoint it, etc.)
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